My Resume

Employment History

1

IT Analyst

TD | June 2014 to Present

  • Receiving and processing daily work packages from internal work processes and clients within the bank.
  • Updating asset records in an asset management database via a web-based interface, where the data tracked is used to facilitate vendor billing, internal cost recovery chargeback and individual asset distribution reporting.
  • Asset tool ID administration.
  • Assisting in queue management of inbound email to a generic work intake mailbox.
  • Assisting with process and procedure documentation.
2

Web Designer

Freelance | 2004 to Present

  • Prospecting for new business and coordinating client meetings to discuss projects and promote website related services such as web design/development, web hosting, social media page design, and general website maintenance.
  • Producing functional websites, along with marketing pieces such as logos, banner ads, and social media pages.
  • Following the latest web standards while consistently testing completed websites for cross-browser functionality.
3

Accounts Payable Officer

TD | September 2013 to May 2014

  • Ensured the accurate and timely payment of all corporate expenditures while thriving in a busy and time sensitive environment.
  • Processed wire payments, manual invoices, electronic payment files, and expenses for all North American businesses and internal partners within the TD Bank Group.
  • Provided a broad range of support from basic to specialized analysis, account reconciliation, processing, and administration.
4

Finance Analyst

TD | May 2012 to December 2012

  • Ensured delivery of timely, comprehensive, and quality management reporting for various business units within the Phone, Online, and ATM channels.
  • Delivered proactive quality analysis and monthly/quarterly/yearly financial results, with value-add commentary on material variances and key trends.
  • Liaised with internal business partners and proactively sought out ways to streamline and automate reporting to drive continuous improvement.
5

Customer Service Representative

TD | May 2011 to May 2012

  • Provided exceptional customer service to customers while processing their financial transactions in an efficient, accurate, and friendly manner.
  • Delivered a consistent customer service experience to each customer and contributed to the ongoing improvement of the overall experience.
  • Recognized and responded to the customer’s basic needs and identified opportunities to promote and provide advice on TD products and services, while assisting in the sales referral process.
  • Understood and applied branch operating policies and procedures, while being knowledgeable and complying with Bank and industry codes of conduct, as well as security laws and regulations.
6

Money Out Advice: Outbound Sales Specialist

TD | May 2010 to May 2011

  • Provided prompt and courteous customer service to existing clients via outbound calls.
  • Identified all sales opportunities to retain and grow the business by offering customers a full range of banking products and services, while providing personalized financial advice to meet their needs.
  • Handled customer inquiries but also referred issues to the appropriate levels, when necessary.
  • Contributed to effective cost and risk control through productivity and adherence to corporate processes.
7

Customer Service Manager

Walmart Canada | June 2008 to April 2009

  • Promoted from Cashier, within 3 months.
  • Managed a team of 40+ front-end staff, while distributing rest breaks in rotating order.
  • Resolved customer concerns by handling returns, refunds, and exchanges in accordance to store policies.
  • Kept each of 20+ cash registers balanced to a constant float.
8

Sales Associate

GUESS | December 2007 to August 2008

  • Sold an average of $500 worth of merchandise (5 to 10 items) per day.
  • Used friendly yet persuasive sales tactics while promoting and recommending in-store merchandise.
  • Operated a cash register to assist customers.
  • Ensured customer satisfaction by providing personalized care of each customer’s needs.
9

Cash Office / Front-End Supervisor

Price Chopper | October 2004 to November 2007

  • Promoted from Cashier and Grocery Clerk, respectively, within 2 years.
  • Managed a team of 20+ front-end staff, while distributing rest breaks in rotating order.
  • Worked in an office setting which involved monitoring cash flow and resolving imbalances in figures.
  • Counted and balanced all cash registers, office safes, and replacement change drawers.
  • Resolved customer concerns by handling returns, refunds, and exchanges in accordance to store policies.

Education

Bachelor of Management and Organizational Studies, King’s University College | September 2007 – April 2012
Specialization in Finance and Administration

Diploma in Business Insurance, Fanshawe College | September 2005 – April 2007

Skills Profile

  • Typing Speed: 100 wpm
  • Computer Software: Windows 95/98/ME/2000/XP/Vista/7, Microsoft Office, Adobe Photoshop, FTP
  • Foreign Languages: Arabic
  • Programming Languages: HTML/XHTML/HTML5, CSS/CSS3